Customer satisfaction is our top priority

We are committed to providing the best in service and support, aiming to ensure you are completely satisfied with your purchase.

In the event that your order is incorrect, damaged, defective, or simply not to your satisfaction, please contact us within 15 days of receiving your order.

Return policy

Most items available for purchase are refundable within 15 days from date of delivery receipt; however, the following restrictions apply:

  • Our Guarantee applies for 15 days from the date of your delivery receipt.
  • If your order does not arrive within 15 days from your shipping confirmation, please inform us by phone or email.
  • A Return Authorization must be obtained from ViiSona prior to returning to point of purchase.
  • Shipping and handling charges are non-refundable; however, in the event that we made an error in processing your order, or if the product is damaged or defective, we will be happy to refund your return shipping and handling charges.
  • Items approved for return will be delivered according to ViiSona’s shipping instructions. A restocking fee to 10% may apply on approved returns.
  • Products being returned must be received in their original “as new condition”, fully functioning, free of visible marks, scratches or defects, and in their original packaging. This includes all accessories, warranty cards and manuals.
  • Replacement or consumable items which have been opened from their original packing (extra batteries, gloves, etc.) are not returnable, unless defective or damaged when first received, in which case a Return Authorization will be required to process a manufacturer’s Warranty claim.
  • All items being returned will be inspected by ViiSona prior to an authorized refund being processed and issued. Please note that missing items or parts could delay the processing of your refund and/or result in a refund adjustment for necessary repairs or replacement back to original new and saleable condition.
  • All authorized refunds will be processed back to the payment type used to make the purchase.

Warranty and repairs support

We are aligned with manufacturers offering well-constructed, high-quality products that come fully supported with manufacturer warranties. We promise that any challenges will be managed promptly, efficiently and cost effectively.

Our Offices
Sales & Technical Services 38 Rue Canvin Kirkland, QC H9H 4S4 Canada
Administration PO Box 93088 West Vancouver, BC V7W 3G4 Canada

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